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New Mexico State University
Information & Communication Technologies
Customer Service

Multi-media Classroom Support

ICT Annual Support Contracts
Rate Sheet for FY 07/08

Multi-media Classroom Support
ANNUAL RATES
ITEM DESCRIPTION Room Support Hardman Room Support (No Parts) Room Support (w/ Parts)
Classroom
ICT Full Support
Support of a multi-media classroom that is totally the responsibility of ICT(Mon-Fri: 7am-9pm / Sat-Sun: 8am-5pm on Class Days). This type of classroom typically includes a projector, instructor's workstation (ACN Build), laptop hookup, sound systems, control system, and instructors console. It may also include a document camera, specialized lighting, smart boards, etc. (Examples: English classrooms).

No Parts Option: Under this agreement the department is responsible for the cost of replacement parts.

Parts Option: Parts option includes one replacement of equipment (i.e. Bulb, projector, VCR, etc.) Costs beyond this are covered by the department that owns the classroom.
NC
I&G
funded
130 630
Classroom
Coordinated Support
Support of a multi-media classroom that is coordinated between a departmental support person, and ICT (i.e. Department might cover 8-5 M-F, and ICT would
cover after hours, weekends). This arrangement would require ICT to have keys to the supported rooms. This type of classroom typically includes a projector, instructor's workstation (ACN Build), laptop hookup, sound systems, control system, and instructors console. It may also include a document camera, specialized lighting, smart boards, etc. (Examples: English classrooms).

No Parts Option: Under this agreement the department is responsible for the cost of replacement parts.

Parts Option: Parts option includes one replacement of equipment (i.e. Bulb, projector, VCR, etc.) Costs beyond this are covered by the department that owns the classroom.
NC
I&G
funded
100 600
Classroom
Console Control Only
Support for the console control only including troubleshooting and repair.
Requires original installation of standard control system by ICT. (Example:Business (3 rooms), Electrical Engineering).
NC
I&G
funded
50
+ Parts
400

NC=No Charge, NA=Not Applicable
(1) - Charges are annual unless specified as an hourly charge, negotiated, etc.
Annual charges are based on estimate of hours required to support each service.
Please refer to the applicable Service Level Agreement (SLA) for details regarding services provided.