ICT Annual Support Contracts
ICT Annual Support Contracts
Rate Sheet for FY 07/08
| Workstation Support - PC and Macs | ANNUAL RATES | |||||
|---|---|---|---|---|---|---|
| ITEM | DESCRIPTION | Workstation ICT Managed | Workstation Client Managed | Backup Service | Central File Server | Central Exchange Server |
| Initial Setup Fee | Includes initial setup of workstation and user account. Includes initial load of MS Windows or MAC OS, MS Office, Anti-virus software, and any software purchased through ICT Campus-wide licensing programs. | 55 | 65 | NA | NA | NA |
| Student Lab Workstations Student Area Open/Primary | These are ACN workstations in strategic general student labs that have been approved by ICT and the Student Technology Advisory Committee. ** Designations in this category are limited by available funding (Examples: Jacobs Primary Labs, Corbett Center Lab, Knox Hall, VDM, English LA Small Area, ICT Hallway Lab) | NC I&G funded | NA | NA | NC I&G funded | NA |
| Student Workstations Student Area Open Areas | These are ACN workstations in general student work areas that have been approved by ICT based on available funding. ** Designations in this category are limited by available funding (Examples: Corbett Food Area, Dorm Lobbies, Other Public Areas) | 34 I&G subsidy | NA | NA | NC I&G funded | NA |
| Student Workstation Student Area Targeted | These are ACN workstations targeted to a specific group of students or for scheduled computer classroom use. ** Designations in this category are limited by available funding. (Examples: Gerald Thomas, GaS Lab, HSS Lab, Comm Studies Lab, Art Lab, Journalism Labs (2), Music Lab, Fulton Center) | 53 | NA | NA | NC I&G funded | NA |
| Workstation Support Option 1: BASIC Service | Includes setup/maintain user accounts. Includes updates/patches of MS Windows, MS Office, Anti-virus software, and any software purchased through ICT Campus-wide licensing programs. Includes Remote and on-site troubleshooting, network connectivity, removal of viruses. Support of basic software: Windows, Office, IE, Email, Printer access, QWS3270, Exchange calendars, and anti-virus. Setup of new workstations not covered by this option. | 210 | 263 | 309 | 105 | NC |
| Workstation Support Option 1: FULL Service | Includes everything in BASIC service, plus Hardware troubleshooting and repair. Includes complete setup of new (replacement) machines including file transfers, setup of machines after reassignment to new user, and installation of all software. Only expected costs are parts not covered under manufacturers warranty. | 315 | 420 | 309 | 105 | NC |
| Workstation Support Option 3 On-site Staff | This contract provides ICT personnel on-site for a specific number of hours each week. The personnel will support all workstation computing needs (servers supported under separate contract). Each contract is negotiated based on individual customer needs resulting in a Service Level Agreement. A minimum of 1/2 day per week is required. | Negotiated | Negotiated | 309 | 105 | NC |
| Workstation Support Setup new machines Ad hoc | Work not included under other agreement. For example when full service option or on-site staff contracts not in place then workstation setups are based on $65/hr and will vary based on amount of files to migrate, and additional software installs. | $65/hr. | $65/hr. | $65/hr. | $65/hr. | $65/hr. |
| NC=No Charge, NA=Not Applicable | ||||||