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Dial-up Configuration for Windows 2000


A. Getting Your PC Online
1. Creating A Connection
NOTE:you should log in as administrator.

  1. Select Start then Settings then Network and Dial-up Connections then Make New Connection
  2. Select Next
  1. Make Sure That Dial-up to a private network is selected.
  2. Then Select Next
  1. Fill in the Phone number: field with 646-4942.
  2. Then Select Next
NOTE: if you have a Premiun Dial-up account you should enter one of the following phone numbers:
647-8694,
647-8695, or
646-2500.
Follow the instructions after #14, below, for Premium Dial-Up settings.
  1. Select For all users.
  2. Then Select Next
  1. The Name for the connection should be NMSU-NET
  2. Check Add a shortcut to my desktop.
  3. Select Finish
  4. Then Double click on your Shortcut to NMSU-NET
  1. Input your NMSU e-mail Username and your NMSU Password Check Save Password
  2. Select Properties
[Note: If you are using the Premium Dial-Up, do the following:
Click on the NETWORKING tab
In the top part of the tab screen, you'll see a window with something like:
PPP: Windows95/98/nt4/2000
Below this, click the SETTINGS button
Make sure the third item in the list - Negotiate multi-link for single link connections - is NOT checked
Click OK to close this window.]
  1. Select the Internet Protocol [TCP/IP]
  2. Then select Properties
  1. Select Use the following DNS server addresses
  2. Your Prefered DNS server should be 128.123.3.5
  3. Your Alternate DNS server Should be 128.123.2.19
  4. Finaly select OK Twice then select Dial


B. Troubleshooting
     
  1. Problem: The modem is not responding when I try to connect.
    • Solution A: Check all wires to the modem, making sure they are plugged in.
    • Solution B: Double click on your My Computer icon, then double click on Dial-Up Networking. In this folder you'll see your NMSU-Net icon. Using your right mouse button click once on it and scroll down to the Properties option. You should at this point receive an error stating that your modem is not installed yet. Click OK and the properties box will appear. Near the bottom of the box you'll see 'Connect Using' and a thin box with 'Standard 300 bps Modem' in it. Click on the downward arrow beside this box and highlight your existing modem. Then click OK and try again.
     
  2. Problem: 'Client for Microsoft Networks' is not the first component installed under my 'Network' icon.
    • Solution: (Warning: The following instructions may remove your setup to another online service such as AOL. If this is the case we recommend removing their software, installing ours, and re -installing theirs). Within your 'Network' window pane, highlight and remove all the installed components. Next, click on the 'add' button. Highlight 'Client' and click 'Add' again. On the left you'll want to highlight 'Microsoft' and on the right 'Client for Microsoft Networks' Then click the 'OK' button. Now click on the 'Add' button and highlight 'Protocol' and click 'Add' again. On the left highlight 'Microsoft' and 'TCP/IP' on the right. Then click the 'OK' button. Now refer to Connecting, Solution A of Troubleshooting to configure your TCP/IP.
    • *NOTE: Selecting and adding an item may put more than one component in your network window

  3. Problem: After reaching a connection I get an error message stating that I have been disconnected from the computer I was dialing, or a no DNS entry error when using Netscape.
    • Solution A: Click on the Start button and go to Settings and Control Panel. From there double click on the Network icon. Under ' The following network components are installed' the following should be listed: ' Client for Microsoft Networks', , 'Dial-Up Adapter, and 'TCP/IP'. Is 'Client for Microsoft networks' first on the list? If not go to b. Network Settings Then go to a. Dial-Up Settings to check your dns entries.
    • Solution B: Make sure you turn off call waiting if you have it. This can be done clicking on the Dial Properties of your Aggie-Net icon before you connect. Check the box to disable call waiting and place *70 (off campus) or *41# (on campus) where prompted.
    • Solution C: A poor phone line can cause a modem to disconnect. If you often hear static when using your phone, this may be the case. Contact you phone company and have them look at your line.
     
  4. Problem: I still can't connect after doing all the above
    •  
    • Solution: Call Technical Assistance @ 646-1840. Please be at the computer when you call.

For assistance, e-mail: help@nmsu.edu, or call 646-1840 (Please be at your computer when calling)

 

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This file was last updated Friday July 06, 2007
Need assistance? help@nmsu.edu