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IT Services

ICT Help Desk

Help & Support Desktop/training support, installation and troubleshooting of software, hardware, and network connection problems.
Knowledgebase
Instructions and guides for online services.
Technology Purchase Progam
NMSU Technology Purchasing Program has identified cost-effective, Business Class solutions to support the majority of campus computing needs. We extend the value and security of your new PC by including a 3 year Hardware Warranty and installation of the latest SOPHOS Anti-Virus Software.

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Technology Support Center Installation & troubleshooting of software/hardware, application help, & consulting.
Student Technology & Planning Resources for students including, equipment rental, computer lab information, printing on-campus, discounts & more.

Voice and Telecommunication

Voice and Telecommunication
Telecommunication services such as office telephone, voice mail, and long distance services, for NMSU faculty, staff, and students.

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Project Management Office
Develops and implements processes to ensure IT projects and programs meet organizational goals and requirements.

Email, Accounts, and Passwords

Email, Accounts & Passwords
Create myNMSU account, accounts maintenance such as passphrase reset, registering emergency contact information, & phonebook privacy preferences.

Enterprise Systems and Access Operations

Enterprise Systems Access & Operations 
Monitors the scheduling and execution of the 
many modules that are used campus wide Student services, Financial Aid, Finance, Advancement, Human Resources and General Services.

Web and Application Development

Web & Application Development
Application development, graphic/web design, Shopcart, and a plethora of other services at NMSU. External application support for CampusEAI, BEIS, and Ellucian Workflow.

Teaching Technologies

Teaching Technologies
Maintenance and upgrade of all the centrally scheduled classrooms on NMSU main campus.  We also assist with departmental classroom & conference room work by request. We deliver professional AV installation quotes for a wide range of spaces: classrooms, conference rooms, offices, study rooms, lounge areas, etc. 

Security and IT Compliance

IT Compliance
Works in coordination with University management to ensure IT related risks are properly and proactively managed, mitigated or accepted.  The IT Compliance Function reports directly to the University’s Chief Information Officer & Associate VP. 
Infosec
Promotes security related training and awareness programs, monitors university systems, and assesses and audits university owned computers

Servers and Storage

Database Administration
Responsible for enterprise Oracle databases and database middleware.
Systems Administration 
We help provide and administer such services as E-mail, MyNMSU, centrally managed backups of desktops and servers, web hosting, and virtual machine hosting.